JudiKing Privacy Policy – Player Personal Data Protection

This Privacy Policy ("Policy") is published by JudiKing and applies to all users who register or use our online entertainment platform. It explains in detail how we handle your personal data — from initial collection through storage to final deletion.

By registering an account at JudiKing, you consent to the collection and use of your personal data as described in this Policy. We take our responsibilities as a data controller seriously and fully comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).

This Policy applies to all in-platform activities including account registration, deposits and withdrawals, game usage, interactions with our customer support team, and participation in our promotional and bonus programs.

JudiKing collects various categories of personal data depending on how you interact with our platform. Below is a full summary of the data we collect:

We only collect data that is strictly necessary for platform operations and legal compliance. We do not collect sensitive data such as your medical information, religious beliefs, or political views.

JudiKing uses the personal data collected for legitimate and necessary purposes to operate the platform properly and fulfil our legal obligations. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your player account, including secure login processes and password management.
• Transaction Processing: Processing all deposits and fund withdrawals accurately and securely through your chosen payment method.
• KYC & AML Compliance: Meeting identity verification and anti-money laundering legal requirements as mandated by Malaysian regulations.
• Platform Security: Detecting and preventing fraud, unauthorised access, account abuse, and other suspicious activity on our platform.
• Customer Support: Effectively resolving queries, complaints, and disputes you raise with our support team.
• Personalize Your Experience: Personalising game recommendations and promotional offers based on your playing habits and preferences.
• Platform Communications: Sending you important account-related notifications, promotions, policy updates, and security information.
• Analytics and Improvement: Analysing platform usage patterns in aggregate to improve our services and overall user experience.

We will not use your personal data for any purpose beyond those listed above without first obtaining your additional consent.

JudiKing does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, there are specific situations where we need to share your data with the following parties to keep our platform running:

• Payment Service Providers: Payment processors such as banks, FPX operators, DuitNow, and e-wallet providers that handle your financial transactions. They receive only the data required to process your payment.
• Game Software Providers: Software companies that supply games to our platform may receive non-personally identifiable game session data for the purposes of RNG auditing and game fairness.
• KYC Service Providers: Third-party identity verification services integrated with our system to speed up your document verification process.
• Legal Authorities: Law enforcement agencies or authorized regulatory bodies when required to do so by Malaysian law, court order, or official investigation.
• Cloud Services & Infrastructure: Cloud computing service providers that store and process our data are subject to strict confidentiality agreements.

All data sharing with third parties is subject to legally binding data protection agreements, ensuring they handle your data to a security standard equal to or higher than our own.

The security of your personal data is our top technical priority. JudiKing continuously invests in the latest security infrastructure to ensure your data is always protected from unauthorised access, breaches, or misuse.

The technical security measures we implement include:

• 256-bit SSL/TLS Encryption for all data transmissions between your web browser and our servers, ensuring information cannot be intercepted in transit.
• Data encryption at rest for all sensitive data stored in our databases, including financial information and identity verification documents.
• Two-Factor Authentication (2FA) available to all player accounts as an additional security layer that is strongly recommended to activate.
• 24/7 security monitoring by our cybersecurity team, which detects suspicious activity in real time and responds swiftly.
• Penetration testing conducted periodically by independent security experts to identify and address system vulnerabilities before they can be exploited.
• Strict internal access controls — only specific staff with a legitimate business need are permitted to access players' personal data.
• Automatic data backup encrypted and stored across multiple geographic locations to ensure data recovery in the event of a technical disaster.

The judiking platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions properly. Below are the types of cookies we use:

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect overall platform functionality. We do not use third-party cookies for targeted advertising.

As a judiking player, you have certain rights regarding your personal data that we fully guarantee and respect. These rights are as follows:

To exercise any of the above rights, contact our data protection team by email at [email protected] or via live chat on the platform. We will verify your identity before processing any request to protect your privacy.

JudiKing retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. The following are general guidelines on our retention periods:

• Active Account Data: For the full duration of your active account plus 5 years after account closure, in line with Malaysia's PDPA and AML requirements.
• Financial Transaction Records: Minimum 7 years from the date of the transaction, as required by the Anti-Money Laundering and Anti-Terrorism Financing Act 2001.
• KYC Documents: Minimum 5 years after the business relationship ends, or longer if required by the authorities.
• Support Communication Logs: 3 years from the date of communication for dispute resolution purposes.
• Technical Data and Access Logs: 12 months for security and technical debugging purposes.
• Marketing Data: Until you withdraw your consent or 2 years from your last interaction, whichever comes first.

After the relevant retention period ends, your data will be securely deleted or converted into anonymized data that can no longer personally identify you.

JudiKing reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or relevant technological developments.

When there are significant changes to this Policy, we will:

• Sending email notifications to your registered address at least 14 days before changes take effect.
• Displaying clear notices on our platform's home page during the notice period.
• Updating the "Last Updated" date at the top of this Policy.
• For minor changes that do not materially affect your rights, we will update the Policy without special notice, but the date will be updated.

Continued use of the JudiKing platform after the effective date of the latest Privacy Policy version constitutes your acceptance of those changes. If you do not agree with any amendments, you have the right to close your account before the changes take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or how JudiKing handles your personal data, please contact us through the following channels:

• Email: [email protected] (response within 24–48 business hours)
• Live Chat: Available 24/7 via the chat icon within the judiking platform
• Support Ticket: Submit via the "Contact Us" section in your account

For specific inquiries regarding your personal data protection rights under Malaysia's PDPA, you may also contact the Department of Personal Data Protection Malaysia directly. judiking cooperates fully with the relevant authorities in any legitimate investigation.